購物說明
關於運送
訂單寄到香港：
訂單總淨值少於HK$300，運費HK$65；
訂單總淨值HK$300或以上，免運費。
標準配送時間：確認訂單後1-3工作天（工作天不包含星期六、日及公衆假期）
訂單寄到中國大陸地區 / 美國地區：
訂單總淨值少於HK$1000，運費HK$100；
訂單總淨值HK$1000或以上，免運費。
標準配送時間：確認訂單後2-5工作天（工作天不包含星期六、日及公衆假期）
Delivery
Shipping to Hong Kong:
Delivery fee of order amount less than HK$300 will be HK$65;
Order amount HK$300 or above will be offered free delivery.
Standard Delivery Time: 1-3 working days after shipment confirmation.
Shipping to Mainland China / United States:
Delivery fee of order amount less than HK$1000 will be HK$100;
Order amount HK$1000 or above will be offered free delivery.
Standard Delivery Time: 2-5 working days after shipment confirmation.
退貨與換貨政策
退貨
- 您可在收到商品後 7 天內聯繫客服團隊申請退貨，條件如下：
退貨條件
商品必須符合可再販售狀態，意即：
- 所有原始吊牌、證書、保固卡、洗滌說明、產品標籤、真品卡及其他隨附配件（如：備用鈕扣、衣架、防塵袋、鞋盒）皆需完整無缺。
- 商品不得使用、試穿、清洗、修改或損壞。
- 必須附上原始發票影本。
- 經客服審核通過的退貨申請，必須於 7 天內完成退貨流程，並將商品寄回指定地點。逾期退貨恕不受理。
瑕疵或損壞商品
- 若您收到的商品有瑕疵或破損，請於收到商品後 7 天內聯繫客服，以便安排退貨或退款。
換貨
- 我們僅接受相同商品不同尺寸的換貨申請。換貨條件與上述退貨條件相同。
- 已經換貨過的商品將不再接受再次換貨或退費。
退款
- 一旦我們確認您的退貨商品符合退貨條件後，退款將會原路退回至您的付款方式。
- 退款將於核准後的 6 至 9 個工作天內進行處理。
- 視您的付款方式或平台不同，退款金額可能需 10 至 15 個工作天才會顯示。
- 初始運費、退貨運費、稅金與關稅皆不予退還。
- 若您的退貨不符合退貨條件，我們的客服將與您聯繫，商品將以到付方式寄回給您。
- 本公司對退貨申請之最終判定保有最終決定權。
Return and Exchange Policy
Returns
- You can return unused products within 7 days of receipt by contacting our Customer Service team. Please note the following conditions:
Return Conditions
- The item must be in sellable condition, meaning:
- All original tags, certificates, warranties, care instructions, product labeling, authenticity cards, and additional accessories (e.g., extra buttons, hangers, dust bags, and boxes for shoes) must be intact.
- Items must be unused, unworn, unwashed, unaltered, and undamaged.
- A copy of the original invoice must be provided.
- Approved return requests must be completed within 7 days, with the item returned to the designated location. Late returns will not be processed.
Defective or Damaged Items
- If your item is faulty or damaged upon delivery, contact Customer Service within 7 days of receipt to arrange a return or refund.
Exchanges
- We only accept exchange requests for a different size of the same item. The conditions for exchanges are the same as those listed above for returns.
- Products that have already been exchanged are not eligible for further exchanges or refunds.
Refunds
- Once we confirm that your returned item meets the return conditions, a refund will be processed to your original payment method.
- Refunds are processed within 6-9 business days after approval.
- Refunds may take up to 10-15 business days to reflect, depending on your payment method or platform.
- Initial shipping costs, return shipping fees, taxes, and duties are non-refundable.
- If your return does not meet the required conditions, our Customer Service team will contact you. The item will be shipped back to you at your expense.
- The company’s decision regarding the acceptance of returns is final.